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enquiries from your website

How well are enquiries from your website being responded to?

When law firms first started to promote themselves online, their websites were little more than brochures. “This is who we are, this is where to find us and you can phone or email us for more information.” Many firms have now developed a much more interactive experience for clients and potential clients, but for others the only advance has been to create an online form. Are you now receiving – and responding to – enquiries from your website? When enquiries […]

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How legal workflows can unlock the awesome potential of your case management solution…

Whether you’re looking for a case management solution right now or acquired one many years ago, you’ll want it to support your own business processes. When it does, the benefits to your management team and lawyers alike are mind-blowing.
But case management systems out-of-the-box are a vanilla offering; it’s the workflows that supercharge them. To empower your firm – and each department within it – to work in the way that is most efficient, most customer-focused and most profitable, you’ll need […]

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Chatbot

How can I help you today? Using AI to develop intelligent chatbots…

Chatbots are one AI tool that many of us will already be familiar with. We’ve met them online when browsing a website and up they pop asking if they can help. And how frustrating is it when you ask them a question but then find they’re actually live people, and are currently “unavailable”?
During Martin Langan’s recent presentation at Legalex (22nd March 2018) entitled “Online Legal Services and Artificial Intelligence “, he demonstrated a sample of a tool developed for a […]

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Enforcing a house style on Word files – a battle of wills…

Does your law firm struggle to lock down house styles in your Word documents, do stubborn files refuse to bend to your will?
It’s a time-draining problem for lawyers and support staff alike.
We’d like to introduce you to a new product available from Legal Workflow, a customised Word ribbon that locks down house styles and makes it easy to apply styles instantly to all of your Word files.
There’s also a ‘Super Paste’ facility for use when copying content from one Word […]

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Digital Services

Feeling threatened by digital services and AI?

Change is happening all around us and technology helps speed up the process. To stand still is to go backwards and in business nobody can afford to let that happen. Legal firms are no different, they too must move with the times to become more efficient, to meet the needs of their clients and to be profitable.
Don’t feel threatened by digital services, embrace the technology and make it work for you. Meet the new breed of legal IT consultancy from […]

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How Legal and Financial services technology can help save your sanity

Professionals are increasingly facing up to doing business digitally, given the government’s digital by default policy, lawyers making increasing use of practice management systems and financial advisers coming to terms with ‘FinTech’. It would be unfortunate though if each part of the chain works in its own silo, creating data that sits only in their database and for no one else working on connected matters.
It doesn’t have to be this way, as software applications can be integrated so that effectively […]

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Legal advice for motorists via a “virtual solicitor”

We have here an example of a true online legal service. Interactive services provided online. Created for motorists who’ve been stopped or flashed for speeding, or charged on the spot for an offence requiring attendance at court in a few days.
It’s designed to provide advice quickly and specifically for their situation. It takes into account such things as points already on their licence. It spells out the likely outcome and advises motorists whether there are grounds for mitigation or dismissal.
It […]

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The shape of law firms in the digital age

Law firms are faced with some tough challenges in the Digital Age. The government’s “digital by default” policy, together with the expectations of clients, is making digitisation a necessity rather than an indulgence. Today’s question is no longer “if” or “when” to digitise but “what” and “how” to digitise.
Do law firms need to fear this change? Most firms are part-way there already, making increasing use of practice management and case management solutions. But so often, the ROI (Return on Investment) […]

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