Artificial Intelligence

Chatbot answers questions on Wills

It’s live! Chatbot to support online services for Wills…

Featured, Online legal services /

We’re now featuring a chatbot tool on a Legal Workflow client’s website that is always available to answer their clients’ questions on Wills – by typing them in or speaking to the chatbot. Not only that but it will provide leads back to the client… 
How does that work?
Take a look at the demo below. See how a prospective client can either type in or ask a spoken question – or series of questions – online and how the chatbot answers. […]

It’s live! Chatbot to support online services for Wills… Read More »

AI and law firms

Artificial Intelligence and what it means for law firms…

Automation and Artificial Intelligence (AI) /

Search “What is Artificial Intelligence (AI)” on Google and you’ll get more answers than you can shake a stick at. Ask what that means in law firms and you’ll be there for hours…
A simple explanation is:
“the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.”
So, it’s all about computers having inbuilt “intelligence”, that enables them to learn from experience and to thereby improve their […]

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Machine learning

Machine learning? How can a machine learn…

Automation and Artificial Intelligence (AI) /

Artificial intelligence is a much used (and hyped) term, as is the concept of machine learning. How can a machine learn?  Doesn’t it have to be programmed to follow a decision tree and do exactly as it is told?  That is true of ‘expert systems’ but machine learning is designed to produce outcomes that it has been ‘taught’, sometimes reinforced many times, until it reaches a point where it deduces from its learning experience what is required in a new situation.
There, […]

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Chatbot

How can I help you today? Using AI to develop intelligent chatbots…

Automation and Artificial Intelligence (AI), Legal Workflow, Online legal services /

Chatbots are one AI tool that many of us will already be familiar with. We’ve met them online when browsing a website and up they pop asking if they can help. And how frustrating is it when you ask them a question but then find they’re actually live people, and are currently “unavailable”?
During Martin Langan’s recent presentation at Legalex (22nd March 2018) entitled “Online Legal Services and Artificial Intelligence “, he demonstrated a sample of a tool developed for a […]

How can I help you today? Using AI to develop intelligent chatbots… Read More »

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