By Martin Langan
I attended an interesting morning in Leeds last Wednesday (5th February 2020) with lawyers and technologists discussing challenges and opportunities for the future of Conveyancing, sponsored by Modern Law Magazine.
There was rightly much talk about efficiency and client service. My own take on this is that client experience is becoming the big differentiator. Our clients expect us to be speedy and they expect to be kept informed, but does their experience match up with that encountered with the likes of Amazon and Uber?
I suspect that those who can achieve this, with no compromise on quality, will have a distinct advantage over the competition.
If you’d like to start a conversation about this, feel free to comment on my post on LinkedIn.