Online legal services

News about our online legal services

Balance of human and AI interaction

How can we – as lawyers – stay in business during the coronavirus pandemic, and beyond? Blog 5

This is the fifth blog in this series of posts where we’re discussing how lawyers and law firms are struggling to cope with the lockdown and what we can suggest to help them. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice […]

Teleconferencing with clients

How can we – as lawyers – stay in business during the coronavirus pandemic, and beyond? Blog 4

This is the fourth blog in this series of posts where we’re discussing how lawyers and law firms are struggling to cope with the lockdown and what we can suggest to help them. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice […]

Adapting for home working

How can we – as lawyers – stay in business during the coronavirus pandemic, and beyond? Blog 3

This is the third blog in this series of posts where we’re discussing how lawyers and law firms are struggling to cope with the lockdown and what we can suggest to help them. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice […]

Scanning and saving documents

How can we – as lawyers – stay in business during the coronavirus pandemic, and beyond? Blog 2

I’m sure a lot of lawyers and law firms are struggling to cope with the lockdown. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice and to set contingencies in place.

This is number two in this blog series, where I’ll try to […]

Coronavirus home working

How can we – as lawyers – stay in business during the coronavirus pandemic, and beyond? Blog 1

I’m sure a lot of lawyers and law firms are struggling to cope with the lockdown. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice and to set contingencies in place.

In this blog series, I’ll try to set out some suggestions – […]

Online Wills Debate

Online Wills…

I enjoyed an interesting evening at the Wills & Probate Summit from Today’s Wills & Probate at the end of February. The format was unusual in that dinner and drinks came before the serious debate, which made for a lively exchange of views!

The hottest topic was online Wills and the room was divided between technologists advocating the expectation today that Wills should be made online and lawyers who worried that a pure online process cannot cover all of the […]

Chatbots for law firms

What can chatbots do for law firms?

Well quite a lot actually! They’re getting more and more sophisticated.

In this article, we look at what’s available now and peek into the not too distant future of what chatbots can do for law firms.

Using chatbots in your law firm: “How can I help you?”

Consider what happens when online shopping for a new pair of trainers. Would you rather scroll through pages of options, only to find the pair you like don’t come in your size or are […]

Chatbot answers questions on Wills

It’s live! Chatbot to support online services for Wills…

We’re now featuring a chatbot tool on a Legal Workflow client’s website that is always available to answer their clients’ questions on Wills – by typing them in or speaking to the chatbot. Not only that but it will provide leads back to the client… 
How does that work?
Take a look at the demo below. See how a prospective client can either type in or ask a spoken question – or series of questions – online and how the chatbot answers. […]

enquiries from your website

How well are enquiries from your website being responded to?

When law firms first started to promote themselves online, their websites were little more than brochures. “This is who we are, this is where to find us and you can phone or email us for more information.” Many firms have now developed a much more interactive experience for clients and potential clients, but for others the only advance has been to create an online form. Are you now receiving – and responding to – enquiries from your website? When enquiries […]

Chatbot

How can I help you today? Using AI to develop intelligent chatbots…

Chatbots are one AI tool that many of us will already be familiar with. We’ve met them online when browsing a website and up they pop asking if they can help. And how frustrating is it when you ask them a question but then find they’re actually live people, and are currently “unavailable”?
During Martin Langan’s recent presentation at Legalex (22nd March 2018) entitled “Online Legal Services and Artificial Intelligence “, he demonstrated a sample of a tool developed for a […]