This is the fifth blog in this series of posts where we’re discussing how lawyers and law firms are struggling to cope with the lockdown and what we can suggest to help them. Many aren’t set up for homeworking, social distancing or self-isolation. And it’s all happened so quickly there has been very little time to prepare. Yet this is when your clients’ minds are really focused on what’s important to them, and they’ll be looking to you for advice […]
Automation and Artificial Intelligence (AI)
News about our innovative use of automation and artificial intelligence
Well quite a lot actually! They’re getting more and more sophisticated.
In this article, we look at what’s available now and peek into the not too distant future of what chatbots can do for law firms.
Using chatbots in your law firm: “How can I help you?”
Consider what happens when online shopping for a new pair of trainers. Would you rather scroll through pages of options, only to find the pair you like don’t come in your size or are […]
A chatbot is quite simply a computer programme or an Artificial Intelligence which conducts a conversation via “auditory” or “textual” methods online. It may simply be scanning for words it recognises in the question you type into your browser or phone. Chatbots typically pop up on websites asking if they can help you.
The simplest versions will help visitors find something on your website. So a visitor tells it, in their own words, what they are looking for and it […]
Search “What is Artificial Intelligence (AI)” on Google and you’ll get more answers than you can shake a stick at. Ask what that means in law firms and you’ll be there for hours…
A simple explanation is:
“the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.”
So, it’s all about computers having inbuilt “intelligence”, that enables them to learn from experience and to thereby improve their […]
Artificial intelligence is a much used (and hyped) term, as is the concept of machine learning. How can a machine learn? Doesn’t it have to be programmed to follow a decision tree and do exactly as it is told? That is true of ‘expert systems’ but machine learning is designed to produce outcomes that it has been ‘taught’, sometimes reinforced many times, until it reaches a point where it deduces from its learning experience what is required in a new situation.
Who would you trust to help you deliver ROI from your case and practice management solution?
It’s all very well us at Legal Workflow explaining how we can deliver ROI from your case and practice management solution, but wouldn’t you feel happier hearing it straight from the horse’s mouth, or more politely, from some of your legal peers?
We’re proud to have worked with some of the finest law firms in the UK and equally proud to have received some great testimonials […]
When law firms first started to promote themselves online, their websites were little more than brochures. “This is who we are, this is where to find us and you can phone or email us for more information.” Many firms have now developed a much more interactive experience for clients and potential clients, but for others the only advance has been to create an online form. Are you now receiving – and responding to – enquiries from your website? When enquiries […]
Chatbots are one AI tool that many of us will already be familiar with. We’ve met them online when browsing a website and up they pop asking if they can help. And how frustrating is it when you ask them a question but then find they’re actually live people, and are currently “unavailable”?
During Martin Langan’s recent presentation at Legalex (22nd March 2018) entitled “Online Legal Services and Artificial Intelligence “, he demonstrated a sample of a tool developed for a […]
Change is happening all around us and technology helps speed up the process. To stand still is to go backwards and in business nobody can afford to let that happen. Legal firms are no different, they too must move with the times to become more efficient, to meet the needs of their clients and to be profitable.
Don’t feel threatened by digital services, embrace the technology and make it work for you. Meet the new breed of legal IT consultancy from […]
We have here an example of a true online legal service. Interactive services provided online. Created for motorists who’ve been stopped or flashed for speeding, or charged on the spot for an offence requiring attendance at court in a few days.
It’s designed to provide advice quickly and specifically for their situation. It takes into account such things as points already on their licence. It spells out the likely outcome and advises motorists whether there are grounds for mitigation or dismissal.