Julie Albury

Chatbots for law firms

What can chatbots do for law firms?

Well quite a lot actually! They’re getting more and more sophisticated.

In this article, we look at what’s available now and peek into the not too distant future of what chatbots can do for law firms.

Using chatbots in your law firm: “How can I help you?”

Consider what happens when online shopping for a new pair of trainers. Would you rather scroll through pages of options, only to find the pair you like don’t come in your size or are […]

Predictions for 2020

What does 2020 hold for your law firm?

In this article we look at some of the predictions and analysis from analyst, accountancy and consumer organisations, and a legal visionary.

Technology

Gartner expects that IT spending in EMEA will begin to recover in 2020 after three consecutive years of decline. During 2019 we suffered a period when local prices rose for technology hardware due to the unfavourable exchange rate between the British Pound and the US Dollar.

Is your law firm in a good place with regards to […]

Legal Workflow joins LSSA

Legal Workflow joins the biggest ever membership of Legal Software Suppliers Association (LSSA)

Legal Workflow are pleased to announce we have joined LSSA, the trade organisation for the legal technology industry. We join three other new members – GlobalX, Moneypenny and Yourkeys.

LSSA Chair, Craig Matthews comments: “We welcome these four exciting companies to the LSSA. The number of full members of the LSSA is now at a record high 26 companies. This growth shows the association’s relevancy and attractiveness to legal tech companies. The LSSA is going from strength to strength and […]

Chatbot answers questions on Wills

It’s live! Chatbot to support online services for Wills…

We’re now featuring a chatbot tool on a Legal Workflow client’s website that is always available to answer their clients’ questions on Wills – by typing them in or speaking to the chatbot. Not only that but it will provide leads back to the client… 
How does that work?
Take a look at the demo below. See how a prospective client can either type in or ask a spoken question – or series of questions – online and how the chatbot answers. […]

What is a legal chatbot?

What is a chatbot and where would I use a chatbot in my legal firm?

A chatbot is quite simply a computer programme or an Artificial Intelligence which conducts a conversation via “auditory” or “textual” methods online. It may simply be scanning for words it recognises in the question you type into your browser or phone. Chatbots typically pop up on websites asking if they can help you.

The simplest versions will help visitors find something on your website. So a visitor tells it, in their own words, what they are looking for and it […]

AI and law firms

Artificial Intelligence and what it means for law firms…

Search “What is Artificial Intelligence (AI)” on Google and you’ll get more answers than you can shake a stick at. Ask what that means in law firms and you’ll be there for hours…
A simple explanation is:
“the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.”
So, it’s all about computers having inbuilt “intelligence”, that enables them to learn from experience and to thereby improve their […]

Workflow for law firms

What is workflow? Tips on how can it be applied in your law firm…

Although workflow originated in the manufacturing sector, where good processes are essential to the smooth running of a factory, it applies equally well to a law firm. Just thinking about your own firm. Are there many repeatable activities that happen in sequence occurring every time a new client is signed up, a new case is taken on or a new assignment is carried out?
Wikepedia says:
“A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic […]

Machine learning

Machine learning? How can a machine learn…

Artificial intelligence is a much used (and hyped) term, as is the concept of machine learning. How can a machine learn?  Doesn’t it have to be programmed to follow a decision tree and do exactly as it is told?  That is true of ‘expert systems’ but machine learning is designed to produce outcomes that it has been ‘taught’, sometimes reinforced many times, until it reaches a point where it deduces from its learning experience what is required in a new situation.
There, […]

money laundering

How legal firms can avoid being caught out by money laundering regulations…

In June of this year, in the Times “The Brief” it was reported that solicitor regulators were sending out guidance to law firm leaders on how they could avoid being caught out by strengthened money laundering regulations from Whitehall.
Follow the lead of a Dorset-based law firm who contracted Legal Workflow to create an interface between their case management system and the online payments system?
It’s a very simple – but fool-proof – solution. The figure to be paid is […]

Events in September and October

Recent and upcoming events…

September and October see Legal Workflow involved in various Legal events.
The Alternative IT Conference
The first was the Alternative IT conference, where our MD – Martin Langan – facilitated roundtable discussions on “Providing a 24/7 service for clients without keeping you up”. Discussions included:

meeting clients’ increasing expectations for online services 24/7 has to be more than case tracking
real life examples of products and services that actually advise clients, not just have them filling in forms
integration with […]