Julie Albury

Chatbot answers questions on Wills

It’s live! Chatbot to support online services for Wills…

We’re now featuring a chatbot tool on a Legal Workflow client’s website that is always available to answer their clients’ questions on Wills – by typing them in or speaking to the chatbot. Not only that but it will provide leads back to the client…  How does that work? Take a look at the demo …

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What is a legal chatbot?

What is a chatbot and where would I use a chatbot in my legal firm?

A chatbot is quite simply a computer programme or an Artificial Intelligence which conducts a conversation via “auditory” or “textual” methods online. It may simply be scanning for words it recognises in the question you type into your browser or phone. Chatbots typically pop up on websites asking if they can help you. The simplest …

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AI and law firms

Artificial Intelligence and what it means for law firms…

Search “What is Artificial Intelligence (AI)” on Google and you’ll get more answers than you can shake a stick at. Ask what that means in law firms and you’ll be there for hours… A simple explanation is: “the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual …

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Workflow for law firms

What is workflow? Tips on how can it be applied in your law firm…

Although workflow originated in the manufacturing sector, where good processes are essential to the smooth running of a factory, it applies equally well to a law firm. Just thinking about your own firm. Are there many repeatable activities that happen in sequence occurring every time a new client is signed up, a new case is …

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money laundering

How legal firms can avoid being caught out by money laundering regulations…

In June of this year, in the Times “The Brief” it was reported that solicitor regulators were sending out guidance to law firm leaders on how they could avoid being caught out by strengthened money laundering regulations from Whitehall. Follow the lead of a Dorset-based law firm who contracted Legal Workflow to create an interface between their …

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Events in September and October

Recent and upcoming events…

September and October see Legal Workflow involved in various Legal events. The Alternative IT Conference The first was the Alternative IT conference, where our MD – Martin Langan – facilitated roundtable discussions on “Providing a 24/7 service for clients without keeping you up”. Discussions included: meeting clients’ increasing expectations for online services 24/7 has to …

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