A chatbot is quite simply a computer programme or an Artificial Intelligence which conducts a conversation via “auditory” or “textual” methods online. It may simply be scanning for words it recognises in the question you type into your browser or phone. Chatbots typically pop up on websites asking if they can help you.
The simplest versions will help visitors find something on your website. So a visitor tells it, in their own words, what they are looking for and it […]